Contact

Talk to the people behind Bolt Search.

Sales, support, billing, security and legal questions all go to the same two places.

Phone

Company

Techsstuff LLC · United States

Which topic is yours

Put the topic in the subject line. A few details up front save a round of questions.

Topic	Write to us about	Please include
Sales and larger volumes	Expecting more than the largest credit pack, or want to talk before you buy.	Your expected searches per month and your use case.
Product support	Help with the console, the API, PostgreSQL sync or your account.	Your project name, the endpoint or page, the HTTP status and error body, the X-Request-ID header and the time in UTC.
Billing and refunds	A charge you do not recognize, a pack that did not appear, or a refund within 14 days of payment.	Your checkout email and purchase reference.
Security reports	A vulnerability or a suspected incident. See Security.	What you found, where and the steps to reproduce it.
Legal notices	Notices to Techsstuff LLC about Bolt Search, and data requests.	The sender, what the notice is about and the address to reply to.
SDK access	The TypeScript SDK is provided on request.	Your project name and Node.js version.

Refunds: You can request a full refund within 14 days of your payment date. No reason is required. See the refund and cancellation policy.
Cancelling: Credit packs are one-time payments. Nothing renews, so there is nothing to cancel.
More than the largest pack: Email us your expected searches per month and we will reply with how we can supply it.
Closing an account: Email us from the address on the account to delete a project’s data or the account.

We read every message and reply by email. We do not publish response-time targets.
For something urgent, such as a production outage or a suspected security issue, call and say so, then follow up by email.
Self-serve help is on the support page, the developer guide and the API reference.

Please do not send passwords, API keys or payment card details.